Refund and Returns Policy for Gem Radiance Jewel

Effective Date: January 2, 2025

At Gem Radiance Jewel, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure a hassle-free experience.

Returns

  • Eligibility: Items must be returned within 30 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
  • Non-Returnable Items: Personalized or custom-made items, sale items, and gift cards are non-returnable unless damaged or defective.

Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing: Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
  • Shipping Costs: Refunds do not include original shipping costs unless the item was defective or damaged. Return shipping costs are the customer’s responsibility.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@gemradiancejewel.com with your order details.

Steps to Initiate a Return

  1. Contact us at info@gemradiancejewel.com to request a return. Include your order number and reason for the return.
  2. Package the item securely and include the original receipt.
  3. Ship the item to:
    Gem Radiance Jewel
    147 Phillips St, Brighton, Tennessee

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Provide photos of the damage and your order details to facilitate a swift resolution.

Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations are subject to our returns policy.

Contact Us

For any questions or assistance regarding refunds or returns, please contact us:

By shopping with Gem Radiance Jewel, you agree to this Refund and Returns Policy. We are committed to ensuring your experience is positive and satisfactory.